In short: you can cancel until 40 minutes before your train reaches the delivery station. Cash orders cost nothing to cancel. Online payments come back to the same account in 5–7 working days.
01When you cancel
- Open Your orders in the app and tap Cancel. You can cancel until 40 minutes before your train's scheduled arrival at the delivery station.
- After that the kitchen has started cooking for your train, so the order can no longer be cancelled.
- Cash on delivery orders: nothing to pay.
- Prepaid orders: full refund to the original payment method.
02When we or the kitchen cancel
If a kitchen cannot accept your order, an item is no longer available, or we cannot serve the station for any reason on our side, we cancel the order, tell you, and refund the full amount paid.
03Wrong, missing or poor-quality food
Tell us within 24 hours of delivery with your order ID and, if possible, a photo. After checking with the kitchen, we refund the affected items to your original payment method (or by UPI for cash orders).
04If your order was not delivered
Contact us with your order ID. If the order was not delivered because of a fault on our side or the kitchen's, we refund the full amount paid. We cannot refund orders that could not be handed over because of incorrect PNR, coach or seat details, or because the passenger could not be reached at the coach.
05Refund timeline
| Paid by | Refunded to | Time |
|---|---|---|
| UPI | Same UPI account | 5–7 working days |
| Debit / credit card | Same card | 5–7 working days |
| Cash on delivery | Nothing to refund if cancelled; approved complaints by UPI | 5–7 working days |
06Coupons and credits
- Coupon discounts are not paid out as cash.
- Referral credit used on an order is returned to your account when you cancel that order in the app.
07Need help with a refund?
Call +91 92252 27182 or email trainrestroapp@gmail.com with your order ID (Every day, 9 AM – 9 PM).
Call +91 92252 27182 or write to trainrestroapp@gmail.com (Every day, 9 AM – 9 PM).