This policy explains what information TrainRestro ("we") collects when you use our website and app, why we need it, and the choices you have. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
01What we collect
| Information | Why we need it |
|---|---|
| Mobile number | To sign you in with an OTP and to contact you about your order |
| Name and email (optional) | For your account, invoices and support |
| PNR, train, coach, seat and journey date | To find your train and deliver to your seat at the right station |
| Order details | To prepare, deliver, invoice and support your orders |
| Approximate location (app only, while the app is open, with your permission) | To remind you before your delivery station arrives |
| Device notification token | To send order updates and reminders |
| Usage data (pages and screens viewed, items added to cart) | To improve the service and measure our marketing |
02Payments
Online payments are handled by Razorpay. We receive only a payment reference and its status. We never see or store your card number, CVV or UPI PIN.
04On this website
The website stores your cart and your PNR details in your own browser so they are there when you come back. You can clear them by clearing your browser data.
05How long we keep it
We keep your account information while your account is active. Order and invoice records are kept for as long as tax and accounting laws require, even after you delete your account.
06Your choices and rights
- See or correct your details in the app under Account.
- Turn off notifications and location in your phone settings at any time.
- Delete your account from Account → Delete account in the app, on trainrestro.com/delete-account, or by writing to trainrestroapp@gmail.com. Your name, phone number and email are removed and you are signed out.
- Ask us what information we hold about you, or raise a concern, using the contact details below.
07Security
Our website and app talk to our servers over encrypted connections (HTTPS). Access to customer data is limited to people who need it to run the service. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.
08Children
TrainRestro is meant for adults. If a child travels with you, please place the order from your own account.
09Changes to this policy
If we change this policy, we will update the date at the top of this page, and tell you in the app when the change is important.
10Contact and Grievance Officer
- Grievance Officer: Ankit Saraswat
- Phone: +91 92252 27182
- Email: trainrestroapp@gmail.com
- Hours: Every day, 9 AM – 9 PM
Call +91 92252 27182 or write to trainrestroapp@gmail.com (Every day, 9 AM – 9 PM).